To initiate a return please submit a request for a Return Authorization by filling in the Return form. Alternatively, you can contact us by mail to assist you with the return process, firstname.lastname@example.org. Jewelry Gang adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.
To return one or more items from an order:
- The return must be requested within 14 days of the delivery date
- The item must be in its original, unused and unwashed condition
- The item must be returned with the original tags and packaging
Please note: Final Sale and customised items are not eligible for return.
Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue.
Jewelry Gang reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.
Return costs are for the customer, unless otherwise indicated by our customer service. Please check with your local post office for prices. Exchanges shipped back to you are free of charge. For added safety, please insure all packages with a tracking number. As Jewelry Gang cannot be held responsible for any loss of your item(s).
Jewelry Gang does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
Once the returned merchandise has been quality checked and approved, Jewelry Gang will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.
Shipping fees will not be refunded.